Verifying Firewall Settings

For new customers, Wordbee Beebox is a 'Software as a Service' (SaaS) application. This section of the documentation is retained for existing customers who have the application installed on a local server.

For the Beebox to work correctly, you must make sure that your firewall(s) authorize outbound SSL access on port 32572

The rule can be restricted to host api.wordbee-translator.com

Firewall settings are not correct if you encounter these errors:

  • Registration of Beebox software fails
  • Connecting to a translation vendor (Wordbee Translator platform) fails

See an error in the Windows logs

With all connection problems, you find full details in the Windows event log. You will typically see a Beebox log entry explaining that access to api.wordbee-translator.com fails.

Test connection using a web browser

To verify connectivity yourself please ffollow these steps:

  • Login as administrator to the server on which you installed the Beebox.
  • Open a Google Chrome, Firefox or Opera browser (NOTE: Microsoft Explorer or Edge do not allow this test)
  • Navigate to the URL below :
https://api.wordbee-translator.com:32572/hello
  • If your firewall/network is properly configured, you will see this result (depends on content-type JSON or XML):
"Hello"


  • If you get a browser error message 404 or something similar, then your firewall is NOT configured properly. 

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