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Once the new order form has been configured, the client can log into the client portal and submit orders as needed. If you do not have the client portal feature, then the project manager can submit orders via this form internally. The The order can be accessed in the system after it is submitted.

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You will be redirected to the Order Details Tab for the order, which will appear similar to what is shown below: Image Removed.

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This page is broken down into the following sections: 

  • Status - Shows the status, message, cost, project and contact information. However, since this order was submitted via your website by a new client, there is no information to display and the cost/project must be configured manually. Note that when clicking on the 'Status' itself, both the client and project manager can see the history of the order to know when the order was set to 'In progress' by the project manager but also to see when the deadline has been adjusted by the project manager (if the client deadline could not be met).
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  • Details - Shows the order information including the client, entered reference number, deadline, date received, and language/task information. Since the client is not registered in the system, you will see a message like the one above. Here you can assign the order to an existing client or add them to the system for project creation. 

  • Documents - Shows all documents the new client submitted as part of the order. 

Before a project can be created in the system, you will need to perform a couple of tasks. First, the order must either be assigned to an existing client or the new client must be added to the system. In most cases, the client will need to be added. The steps for doing so are shown in the next section. 

 

With the New Order Form, the client is already in the system. Depending on how the new order form is set up, you may have to create a project or simply review the details.

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