...
Please remember that your credentials are exactly the same than those you would use to login online into Wordbee Translator.
First thing to do is thus to ensure that your login still works. Click the "Connect online" link in the login dialog:
...
This opens Wordbee Translator in your browser. Verify if your login works there. If it does not, please ask the manager administrator of the platform.
There may be various reasons for failing logins:
- Your password has expired and you need to create a new one (you do this online).
- Your login is locked. This happens if you did try to login with a wrong password too many times.
- The translation service is not enabled for your account. See topic below.
- The Wordbee Translator manager disabled your login.
- If you are connecting via Single Sign On (SSO) options, your login may no longer be enabled.
Make sure that the translation service is enabled for you
...
- Login online to Wordbee Translator.
- Hover the mouse over the Order top navigation button
- Click Instant Translation MT Hive
If you do not have see this link then the translation service is not enabled for your accountyou. Please ask contact the manager of the Wordbee Translator platform to . He or she can activate the service for you.
...
Your firewall must authorize outbound connections to:
You can easily check this with a Google Chrome browser (it does not work with other browsers)web browser. Type the following address into the address bar:
If your firewall is ok then you should see
...
"OK":
Still not working?
...