User ratings provide clients, managers, and suppliers the ability to rate different aspects of a project such as an overall rating, work done, friendliness, quality, etc. For example, when a client receives the finished documents, they can be provided the option to rate the completed work. The system then remembers this information and displays the rating for future projects.
This information may be used to choose a supplier, to better meet client needs, and increase the quality of work done on future projects. No one is required to give a rating even when configured, it is an optional item when viewing the project in the system. By default, it is enabled for providing an overall rating, but the items to be rated can be changes or the setting may be completely disabled.
To access these settings, first click on Settings in the top toolbar and then scroll down to the General Settings section. Click on Configure to the right of this setting option.
User ratings may be used to give a supplier feedback, gain client feedback about the project, allow the translator to rate complexity, or even for revisors to rate translators. Once the rating criteria has been configured in the User Rating Settings, a rating field will appear on the project consisting of 5 stars.
The following pages have been provided to help you configure the user ratings and use them within the system: