Access from Wordbee - Failed to retrieve file
While trying to access Beebox Live Preview directly from Wordbee editor, Wordbee makes sure all the translators related to the previewed page are up-to-date.
For this purpose, Wordbee needs to connect to your Beebox from the internet via an inbound API call.
Here are the reasons while you could get the error "Failed to retrieve file from Beebox" while you try to preview your document directly from the Wordbee editor.
- The Beebox is not accessible from the internet. Live Preview from Wordbee cannot be used when your Beebox is not reachable from the internet.
- The Beebox is busy. There is a background operation running. Consider to check the automation frequency of your projects.
- A reverse proxy prevent Beebox from resolving the IP address of the API calls made by Wordbee. You need to configure your proxy to use X-Forward-For header.
- Your Beebox is outdated. Very old versions of Beebox does not accept connections from Wordbee.
HTTP Authentification
If the website you want to Preview requires a HTTP authentification, it is possible Live Preview loop on asking you the credentials.
In order to fix this issue,
- Use the start menu, or the Administrative Tools and launch Internet Information Service (IIS) Manager.
- Collapse Sites and select BeeboxLivePreview.
- Choose Authentification
- Disable all authentification providers, except "Anonymous Authentification".
