User ratings provide clients, suppliers, and inhouse staff (managers, translators, revisors, proofreaders, etc.) the ability to rate different aspects of a project. Ratings may be provided for different categories, such as an overall rating, for work done, friendliness, quality, etc.
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This information may be used to choose a supplier, to better meet client needs, and increase the quality of work done on future projects. No one is required to give a rating even when configured, it is an optional item when viewing the project in the system. By default, it is enabled for providing an overall rating, but the items categories to be rated can be changed or the setting may be completely disabled.
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