A user can rate an order from the order page or after the order is completed. Additionally, jobs may be rated from the job details page or after assignment. They must be logged into the client portal (clients and suppliers) to see the rating options. Inhouse users will see this information as long as they are logged into the system and have permission to view and/or submit ratings.
External User Ratings
Once logged in, the ratings may be accessed from two locations: Order Details and Job Details. The user rating section will not appear on any of these tabs until the work has been completed. This can be done straight from the home screen depending on who is logged in (client or supplier).
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Clients are able to view current and past orders by logging into the client portal and selecting an order. Please note that a login must be provided in order for any client to have access to this information.
Orders
On the Order Details Tab, a section is provided to rate all items configured in the User Ratings Settings. A rating section will appear for each selection that was configured. In this example, the client can rate work quality, friendliness, and translation quality by clicking on the appropriate star for each item.
The section will appear as shown below, once ratings have been provided:
Jobs
