A user can rate an order from the order details page after the order is completed . Additionally, and jobs may be rated from the job details page or after assignment. They after they have been assigned or completed. The user must be logged into the client portal (clients and suppliers) to see the rating options. Inhouse users will see this information as long as they are logged into the system and have permission to view and/or submit ratings.
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Much like the orders for external clients, suppliers also have the ability to view and rate jobs when logged into the client portal. All they need to do is click on Select next to the completed job and the following screen will appear. A box will reside on the right of the screen when viewing the Job Details and they can click on it to provide ratings.
The ratings will appear on within a seperate box and use consist of a 5-star rating system. They will need to click on the appropriate star rating for each item.
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Internal users (managers, revisors, translators, etc.) are also able to rate orders and jobs from the system. Clients and Suppliers will not be able to view these ratings in the system the ratings left by inhouse staff members when logged into the client portal.
As with external users, the order or job must be marked as complete (or work done) to see the rating options. In this example, the Order Details are shown. The top box is a combined rating based on what has been rated by the client (or supplier) and the internal staff. Internal user ratings should be entered in the bottom box titled "Please rate...?".
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If no rating has been provided a rating, then you will see Not Rated in the top rating box, as shown above. As ratings are provided, they will be calculated into one overall rating. |
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Once a client or supplier has left a rating through the client portal, permitted inhouse staff will be able to see this rating when viewing the closed order or completed job. The top box displays the overall rating based on what has information has been provided by the client (or supplier) and inhouse staff members.
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If you click on the top box, then individual ratings will appear in a popover window, as shown below. In this example, Jenny Stiller for the client "Tech World" has left a rating and you can see each item she rated for the order and the date it was rated.
After inhouse staff ratings have been added, the rating count will increase in the top rating box and you will be able to view those ratings as well (if permitted) by clicking on "view all # ratings" in the top rating box.
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