This chapter describes how to troubleshoot installations of Beebox- AEM Connector. During installation, you may encounter a few issues based on the configuration of your Beebox Server.
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| You can download the Beebox installation Guide here. |
Proxy Troubleshooting
The following points help in troubleshooting the proxy related issues:
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Open the command prompt and use the following command "telnet myserver.beebox.wordbee.com 8089". Here myserver.beebox.wordbee.com is the host/IP address and 8089 is the port which u that you want to connect to. If the connection is a success, the telnet window to corresponding address opens
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To check if you can access the connection, you can ping the server:
Using Trace routeTraceroute
A tracert is similar to ping, but will show the details the connection takes to the server. This is a useful debugging tool for generic server access problems.
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- The AEM site language and the Beebox configured language should be the same. If these two are different, then the page will not be translated.
- The source language and target language should not be the same. If the source and target languages are the same, then translation does not work.
- The page can be translated to only those languages which are configured in the Beebox server.
For proper configuration, please refer Configuring the plugin.
Exception
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occurred
When sending an item, it is possible that you get the error message "Exception occuredoccurred. Please wait. System The system is processing another Job. You may need to Sign-out and Sign-in again".
This error message pops when the system catch catches an unrecognized error, that are is usually visible in the Beebox logs, accessible using the AEM Web Console Log Files.
Here are the known issues:
- Trying to send a an item for translation that contains prohibited characters such as plus sign ( + ) in its name.
- Trying to send or retrieve content while your user rights does do not permit such action.
The Beebox Translation Console is white
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Please check that all the elements of the components list use a valid format : /path/to/the/components=property1,property2
Content page was not translated
If the translated page could be translated it should be created in a proper way.
Currently, it's not possible to translate node which has only HTML content For example:
But the page which was created and has items can be translated properly
Wordbee Support
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