This chapter describes how to troubleshoot installations of Beebox- AEM Connector. During installation, you may encounter a few issues based on the configuration of your Beebox Server.
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| You can download the Beebox installation Guide here. |
Proxy Troubleshooting
The following points help in troubleshooting the proxy related issues:
- The browser or client is misconfigured : A misconfigured browser is a common error that proxy server administrators face. In many environments, users can modify their browser settings without restriction, which often leads to users changing important proxy server settings. To ensure appropriate proxy server configuration for every user's browser, you can use system policies to prevent users from altering settings.
- The URL or Web site is down : When users enter an incorrect URL, each browser responds differently. Proxy servers also return this message in a file.You can customize this file to help in troubleshooting.
- Connectivity or network problems : Network problems are common problems that every proxy server administrator faces. If the remote site is down or inaccessible, it's often up to the administrator to break the bad news to end users.A simple ping to the proxy server can help troubleshoot this problem.
Proxy Server Problems : One common problem during setup is the presence of multiple default gateways. This problem generates a 10060 error (Connection Timed Out) to any request sent to the Web Proxy service. Though this error is often associated with slow external links to the Internet, if it occurs right after setup, more than one default gateway is probably present.
Connection Troubleshooting
Connection problems can be checked by pinging to the server's Ip and ports.
Using Telnet:
You can use telnet to chcek the Ip and port connectivity. Open the command prompt and use the following command "telnet stargate.terrassl.net 25". Here stargate.terrassl.net is the IP address and 25is the port which u want to connect to. If the connection is success, the telnet window to corresponding address opens
E.g.: telnet stargate.terrassl.net 25
PING :
To check if you can access the connection,you can ping the server:
TRACERT :
A tracert is similar to ping, but will show the details the connection takes to the server. This is a useful debugging tool for generic server access problems.
